Term and Conditions
Cancellation, Refund, and General Grievance Policies
We want those who have signed up for a course/training to have the best experience possible. Anyone who has registered and paid for a live training (whether in-person or live-webinar) who, for any reason, has to cancel their registration will be given a full refund as long as they notify us at PsychMaven of their need to cancel no later than 5 business days after the delivery of the training.
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Anyone who attends a training who is not satisfied with their experience may receive a full refund in lieu of a CE certificate on request. Requests must be received the day of training. All refunds will be issued through the same means that the initial registration was paid (Stripe, PayPal, etc.).
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The refund policy for Home-Study/Online courses shall be as above, except when same policies conflict with the refund policies of Teachable. For courses that are non-live/on-demand, Teachable's refund policy of notification within 14-days of initial purchase shall be accepted.
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Click here for PsychMaven's Full Grievance Policy for CE Trainings
Acceptance of Continuing Education Clock Hours
PsychMaven works to comprehend and communicate our understanding of the requirements for approved continuing education (CE) clock hours in the different states and/or jurisdictions where our trainings are delivered and to provide guidance to the relevant rules and regulations for the different psychotherapeutic disciplines (Click Here for our guide on continuing education requirements for various states). However, it remains the responsibility of each student/attendee to verify with their state boards and/or national certifiers whether continuing education clock hours earned through specific trainings under PsychMaven meet the continuing education requirements for their licenses and certifications. PsychMaven shall assume no responsibility as to the acceptance of continuing education hours.
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Because of standards of continuing education approval bodies, no partial credit for CE hours may be awarded for partial event attendance.
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PsychMaven clearly denotes the status of continuing education for each event using asterisks (*) with explanations in the footers. Many trainings/courses offered PsychMaven are not designed to meet continuing education standards and these are clearly noted.
Confidentiality of Students/Attendees
The names and contact information of registered students/attendees is maintained by PsychMaven and any stated host and/or co-sponsor of the specific training event for our records and to insure the quality of services delivered. PsychMaven works to maintain the confidentiality of these records and does not release information on attendees to third parties, with the exception of approvers of continuing education clock hours where such information is required for the approval of the continuing education clock hours for the specific event. Such organizations may include, but are not limit to, the National Board for Certified Counselors (NBCC); NAADAC, the Association for Addiction Professionals; the Association of Social Work Boards (ASWB), the American Psychological Association (APA); and state licensing boards for different psychotherapeutic disciplines that approve continuing education clock hours for mental health professionals in those states.
All future communications from PsychMaven will have clear "opt-out" options for past students/attendees who no longer wish to receive emails or other notifications from PsychMaven or any of its component institutes.
Acceptable Behavior & Conduct of Students/Attendees
PsychMaven strives to maintain environments that are conducive for positive learning and professional growth. It is because of this that PsychMaven insists that all students/attendees and instructors, whether they are participating in webinars, courses, or an in-person events, conduct themselves in ways that are respectful for all persons involved. PsychMaven has a zero-tolerance policy for participants who conduct themselves in threatening or otherwise disruptive ways.
Unacceptable behavior may include, but may not be limited to; participants who are expressly hostile to persons based on their gender, religion, ethnicity, age, sexual identity/orientation, etc.; participants who persistently interrupt, distract, and/or forcefully dominate discussion to the clear detriment of the learning objectives of attendees and instructors; and/or participants who otherwise contribute to feelings of unsafety in the learning environment, for either attendees or instructors. In these circumstances, PsychMaven reserves the right to eject any person from an event and/or training. The ejected person shall receive a refund for their attendance, but they shall not received any partial continuing education credit if such credit is being offered.
PsychMaven further reserves the right to ban any persons, either temporarily or permanently, from participating in PsychMaven offerings if it is believed that said persons will contribute to the unsafety of others involved in the offering. These determinations are at the sole discretion of PsychMaven and its instructors.
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Attendance & Continuing Education for Live Webinars and On-Demand Courses
When attending an online-course/webinar (either a live-webinar or evergreen/recorded course or webcast) with PsychMaven all students/attendees agree that they will only complete the post-test for continuing education hours if they have participated in the entirety of the course/webinar/webcast, and that that by completing the post-test they are stating they have completed the clock hours of the course/webinar/webcast and are entitled to the credit then given once the post-test is successfully completed.
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It also important for students/attendees of courses/webinars/webcasts to note that many states count online-courses/webinars differently in regards to continuing education, difference also exist in some states regarding online-courses/webinars if they are done as live-events or as pre-recorded/home-studies (Click Here for information on continuing education requirements for various states). The “Acceptance of Continuing Education Clock Hours” policy as found here in our “Terms and Conditions” shall apply to online-courses/webinars in the same way as live-events.
Accessibility and Accommodation Regarding Ability
At PsychMaven, we are dedicated to providing training that is consistent with the requirements of the Americans with Disabilities Act (ADA) and similar state, federal, and local laws.
For in-person and home-study programs, PsychMaven uses a multimedia format, incorporating both auditory and visual elements to ensure our content is engaging and accessible. Our courses are designed with many interactive elements. These strategies not only keep our audience engaged but also accommodate different learning styles and challenges.
For our online formatted courses, we strive for a high level of accessibility for participants to engage with our programs from the comfort of their homes or workplaces. This allows those with physical disabilities to participate without the added barriers often associated with physical locations.
When participants with disabilities, such as sensory, auditory or visual impairments, wish to request accommodations for live-stream webcasts or synchronous events, we ask them to submit these requests in writing via email. A PsychMaven program administrator will respond to these requests either in writing or over the phone. We commit to accommodating these requests wherever possible, within the scope of our resources.
PsychMaven takes reasonable steps to provide accommodations in accordance with the Americans with Disabilities Act (ADA). These accommodations may include written transcripts of audio or video components of courses, large-type versions of printed materials, and audio versions of printed materials.
To submit a request for disability accommodations, participants are asked to contact our administration. All requests are evaluated by our Education Director, who makes the final determination on the accommodations to be provided.
While we strive for maximum accessibility across all our course offerings, we want to communicate to our participants that accommodations may take up to 90 days to provide. This timeline also applies to accommodation requests for live courses. At PsychMaven, we are committed to making our programming as inclusive and accessible as possible, ensuring that all participants, regardless of disability, have an equal opportunity to learn and grow.